Last Updated: August 19, 2026

BluTidez is committed to providing high-quality research materials and reliable service. Because our products are intended for laboratory research and may be sensitive to handling, storage, and environmental conditions, all refund and return requests are subject to the terms below.

1. Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been processed or dispatched, cancellation may no longer be possible. Customers should contact BluTidez as soon as possible if they wish to cancel an order.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photographs of the package and product
  • Any relevant shipping documentation

After reviewing the claim, BluTidez may provide a replacement or refund where appropriate.

3. Returns

Due to the nature of laboratory research materials, returns are generally not accepted for opened, used, altered, or improperly stored products.

Any approved return must receive prior written authorization from BluTidez. Products returned without authorization may not be eligible for a refund.

4. Non-Returnable Products

The following are generally not eligible for return or refund:

  • Opened products
  • Used products
  • Products that have been reconstituted or altered
  • Products damaged after delivery through improper handling or storage
  • Products returned without prior authorization
  • Products affected by conditions outside BluTidez’s control

5. Refunds

If a refund is approved, the refund will generally be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

6. Shipping Costs

Original shipping charges are generally non-refundable unless the refund is related to an error attributable to BluTidez, such as an incorrect item being shipped.

Return shipping costs for an approved return will be addressed on a case-by-case basis.

7. Order Refusal or Delivery Issues

Customers should promptly contact BluTidez regarding delivery problems, missing packages, or incorrect shipments.

Where a package is delayed, lost, refused, returned, or affected by customs or carrier procedures, resolution may depend on the applicable carrier, shipping service, and circumstances of the shipment.

8. How to Request a Refund

To request a refund, replacement, or resolution for an eligible order, contact:

BluTidez
Email: info@bluetides.com

Please include your order number and a clear description of the issue.

9. Policy Updates

BluTidez may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.